Cookie Policy
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Similar technologies include web beacons, pixels, and local storage.
2. Our Lawful Basis (POPIA)
Under the Protection of Personal Information Act 4 of 2013 (POPIA), we rely on your consent for the use of non-essential cookies (analytics, functionality, and marketing cookies). Essential cookies are used on the basis of legitimate interest, as they are strictly necessary for the Website to function. You can withdraw consent for non-essential cookies at any time by contacting us at [email protected].
3. How We Use Cookies
FloatPay uses cookies to:
- Ensure the website functions properly and securely
- Remember your cookie consent preferences
- Understand how visitors interact with our website
- Improve our website performance and user experience
- Prevent fraud and protect our platform
4. Types of Cookies We Use
4.1 Essential Cookies
These cookies are strictly necessary for the Website to function. They enable core functions such as security, network management, and cookie consent. The Website cannot function properly without these cookies. They do not require your consent under POPIA.
| Cookie Name | Purpose | Duration |
|---|---|---|
fpay_cookie_consent | Stores your cookie consent preference | 12 months |
fpay_session | Maintains your secure session during checkout | Session |
4.2 Performance and Analytics Cookies
These cookies collect information about how visitors use our Website, such as which pages are visited most often and any error messages. All information collected is aggregated and, where possible, anonymised. We use this data to improve our Website. These cookies require your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
_ga | Google Analytics — distinguishes unique users | 2 years |
_ga_* | Google Analytics — maintains session state | 2 years |
4.3 Functionality Cookies
These cookies allow the Website to remember choices you make and provide enhanced, more personalised features. These cookies require your consent.
5. Managing Cookies
5.1 Our Cookie Banner
When you first visit our Website, you will see a cookie consent notice at the bottom of the screen. You may choose to "Accept all" cookies or select "Essential only" to restrict cookies to those strictly necessary for the Website to function.
5.2 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically find these settings in the "Options", "Preferences", or "Settings" menu of your browser. Disabling certain cookies may affect the functionality of our Website.
- Google Chrome cookie settings
- Mozilla Firefox cookie settings
- Safari cookie settings
- Microsoft Edge cookie settings
5.3 Opting Out of Analytics
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. Third-Party Cookies
Some cookies on our Website are set by third-party services such as Google Analytics. We do not control these cookies. Please refer to the relevant third party's privacy and cookie policies for more information:
7. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated date. For significant changes, we will notify you via email where we hold your contact details.
8. Contact Us
If you have any questions about our use of cookies or wish to exercise your POPIA rights regarding cookie-related personal information, please contact our Information Officer:
FloatPay (Pty) Ltd
Information Officer: Alex Forsyth-Thompson
Portside Tower, 5th Floor, 4 Bree Street, Cape Town, Western Cape 8001
Email: [email protected]